Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Explore answers to common questions about using Giv.
What is Giv?
Giv is an all-in-one software platform built for agencies that support individuals with intellectual and developmental disabilities (IDD). It combines EHR, scheduling, billing, payroll, EVV, and documentation tools in one connected system. Agencies use Giv to reduce administrative work, improve compliance, and focus more time on supporting the individuals they serve.
Giv is an all-in-one software platform built for agencies that support individuals with intellectual and developmental disabilities (IDD). It combines EHR, scheduling, billing, payroll, EVV, and documentation tools in one connected system. Agencies use Giv to reduce administrative work, improve compliance, and focus more time on supporting the individuals they serve.
Who uses Giv?
Giv is used by provider agencies that offer home and community-based services (HCBS), group homes, day programs, supported living, respite, behavioral health, and mental health supports. It’s designed for directors, program managers, DSPs, clinicians, and billing staff who want an easier, unified system.
Giv is used by provider agencies that offer home and community-based services (HCBS), group homes, day programs, supported living, respite, behavioral health, and mental health supports. It’s designed for directors, program managers, DSPs, clinicians, and billing staff who want an easier, unified system.
How does Giv help with Medicaid billing and compliance?
Giv automatically tracks authorizations, EVV, and service documentation in real time. The system cross-checks data before claims are submitted, reducing billing errors and rejected claims. It helps agencies stay compliant with state Medicaid requirements and HCBS waivers while saving time on audits and reporting.
Giv automatically tracks authorizations, EVV, and service documentation in real time. The system cross-checks data before claims are submitted, reducing billing errors and rejected claims. It helps agencies stay compliant with state Medicaid requirements and HCBS waivers while saving time on audits and reporting.
What makes Giv different from other IDD software?
Giv is built specifically for IDD agencies—not adapted from generic healthcare software. It integrates every core workflow in one place: documentation, scheduling, payroll, billing, and reporting. Agencies can customize forms to meet state compliance rules, generate reports instantly, and access data from anywhere with Giv’s mobile app.
Giv is built specifically for IDD agencies—not adapted from generic healthcare software. It integrates every core workflow in one place: documentation, scheduling, payroll, billing, and reporting. Agencies can customize forms to meet state compliance rules, generate reports instantly, and access data from anywhere with Giv’s mobile app.
How does Giv support EVV requirements?
Giv’s mobile app includes built-in Electronic Visit Verification (EVV). Staff clock in and out with GPS, capture service notes instantly, and the system automatically matches visits to authorizations for error-free billing. Giv supports both federal and state-specific EVV formats.
Giv’s mobile app includes built-in Electronic Visit Verification (EVV). Staff clock in and out with GPS, capture service notes instantly, and the system automatically matches visits to authorizations for error-free billing. Giv supports both federal and state-specific EVV formats.
Can Giv integrate with pharmacies and medication tracking?
Yes. Giv includes an integrated eMAR that connects directly with pharmacy data. This allows agencies to manage medication lists, track administration in real time, and reduce transcription errors. All medication records are stored securely within the individual’s EHR.
Yes. Giv includes an integrated eMAR that connects directly with pharmacy data. This allows agencies to manage medication lists, track administration in real time, and reduce transcription errors. All medication records are stored securely within the individual’s EHR.
Does Giv support outcome-based or value-based care?
Yes. Giv helps agencies measure outcomes across individuals and programs by tracking goal progress, service utilization, and quality indicators. These metrics support value-based contracts and performance-based reimbursement models now emerging in Medicaid and HCBS.
Yes. Giv helps agencies measure outcomes across individuals and programs by tracking goal progress, service utilization, and quality indicators. These metrics support value-based contracts and performance-based reimbursement models now emerging in Medicaid and HCBS.
How secure is Giv?
Giv is fully HIPAA-compliant and uses encrypted cloud storage, role-based permissions, and audit trails. Access is limited by user role to protect individual data and maintain confidentiality across every workflow.
Giv is fully HIPAA-compliant and uses encrypted cloud storage, role-based permissions, and audit trails. Access is limited by user role to protect individual data and maintain confidentiality across every workflow.
Is Giv available in my state?
Giv supports IDD agencies across all 50 states. Each implementation is configured to match your state’s Medicaid and waiver requirements, from EVV formats to billing codes and documentation rules. Giv’s team ensures state-level compliance from setup to launch.
Giv supports IDD agencies across all 50 states. Each implementation is configured to match your state’s Medicaid and waiver requirements, from EVV formats to billing codes and documentation rules. Giv’s team ensures state-level compliance from setup to launch.
How does Giv help agencies scale or grow?
Giv replaces multiple disconnected systems with one platform that grows with your agency. From onboarding new programs to merging multiple service lines, Giv simplifies reporting, unifies data, and creates a foundation for sustainable growth and expansion.
Giv replaces multiple disconnected systems with one platform that grows with your agency. From onboarding new programs to merging multiple service lines, Giv simplifies reporting, unifies data, and creates a foundation for sustainable growth and expansion.
What kind of support does Giv provide?
Giv’s support team includes former providers and Medicaid specialists who understand IDD operations. Agencies receive hands-on onboarding, role-specific training, and dedicated support to ensure every user feels confident in the platform.
Giv’s support team includes former providers and Medicaid specialists who understand IDD operations. Agencies receive hands-on onboarding, role-specific training, and dedicated support to ensure every user feels confident in the platform.
How can I see Giv in action?
You can explore Giv in an interactive sandbox where you can test out the same tools agencies use every day, from scheduling and documentation to billing and reporting. Demos go deeper, with a walkthrough of your state’s compliance workflows, billing automation, and advanced reporting tools tailored to your programs. Schedule a live demo with our team here.
You can explore Giv in an interactive sandbox where you can test out the same tools agencies use every day, from scheduling and documentation to billing and reporting. Demos go deeper, with a walkthrough of your state’s compliance workflows, billing automation, and advanced reporting tools tailored to your programs. Schedule a live demo with our team here.
What services does Giv support?
Giv supports a full range of programs across the intellectual and developmental disabilities (IDD) and behavioral health fields. That includes Home and Community-Based Services (HCBS), group homes, supported living, day and employment programs, respite care, behavioral health, mental health, and skilled nursing. Each service type can be configured with its own forms, workflows, and billing rules, so agencies can manage all programs in one platform while staying compliant with state and Medicaid requirements.
Giv supports a full range of programs across the intellectual and developmental disabilities (IDD) and behavioral health fields. That includes Home and Community-Based Services (HCBS), group homes, supported living, day and employment programs, respite care, behavioral health, mental health, and skilled nursing. Each service type can be configured with its own forms, workflows, and billing rules, so agencies can manage all programs in one platform while staying compliant with state and Medicaid requirements.
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Experience innovation
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Experience innovation
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Experience innovation
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