Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Explore answers to common questions about using Giv.

What is Giv?

Giv is an all-in-one software platform built for agencies that support individuals with intellectual and developmental disabilities (IDD). It combines EHR, scheduling, billing, payroll, EVV, and documentation tools in one connected system. Agencies use Giv to reduce administrative work, improve compliance, and focus more time on supporting the individuals they serve.

Who uses Giv?

Giv is used by provider agencies that offer home and community-based services (HCBS), group homes, day programs, supported living, respite, behavioral health, and mental health supports. It’s designed for directors, program managers, DSPs, clinicians, and billing staff who want an easier, unified system.

How does Giv help with Medicaid billing and compliance?

Giv automatically tracks authorizations, EVV, and service documentation in real time. The system cross-checks data before claims are submitted, reducing billing errors and rejected claims. It helps agencies stay compliant with state Medicaid requirements and HCBS waivers while saving time on audits and reporting.

What makes Giv different from other IDD software?

Giv is built specifically for IDD agencies—not adapted from generic healthcare software. It integrates every core workflow in one place: documentation, scheduling, payroll, billing, and reporting. Agencies can customize forms to meet state compliance rules, generate reports instantly, and access data from anywhere with Giv’s mobile app.

Does Giv support behavioral health agencies and ABA therapy providers?

Yes. Giv is built for providers delivering behavioral health services, including ABA therapy, crisis intervention, and community-based behavioral supports. Giv is an all-in-one platform that brings together EHR, eMARs, reporting, scheduling, revenue management, and compliance into one connected system for providers.

How does Giv handle behavioral health documentation and treatment plans?

Giv includes customizable forms and templates for behavioral health documentation, including behavior support plans, session notes, progress tracking, and incident reports. Staff can document in real time from any device, keeping records accurate and audit-ready.

How does Giv support crisis intervention programs?

Giv supports crisis intervention workflows by giving staff access to the information they need based on their role and permissions, including individual records, crisis plans, and service history in real time. Agencies can document crisis events, track follow-up actions, and ensure the right information is always available to responding staff.

What behavioral health billing codes does Giv support?

Giv supports a wide range of behavioral health billing codes, including those used for ABA therapy, community behavioral supports, crisis services, and outpatient therapy. The platform is configured to match your state's Medicaid and waiver requirements, so billing rules stay accurate as regulations change.

What makes Giv different from traditional behavioral health EHRs?

Giv is an all-in-one platform for behavioral health and IDD providers, bringing EHR, eMAR, documentation, scheduling, billing and reporting into one system. By connecting documentation, operations, and outcomes, teams can stay organized, reduce administrative work, and focus on delivering effective care.

Does Giv support mobile documentation for behavioral health staff?

Yes. Giv supports mobile-friendly documentation so staff can complete notes in real time, whether they are in the field, in the community, or between sessions. Documentation is required before closing out a shift, helping ensure accuracy, completeness, and compliance.

Does Giv support treatment plans and progress tracking?

Yes. Giv allows teams to build and manage treatment plans, track progress toward goals, and monitor outcomes over time. Built-in AI reporting can generate goal-focused insights and visuals, helping teams clearly demonstrate progress while reducing manual reporting work.

How does Giv support EVV requirements?

Giv’s mobile app includes built-in Electronic Visit Verification (EVV). Staff clock in and out with GPS, capture service notes instantly, and the system automatically matches visits to authorizations for error-free billing. Giv supports both federal and state-specific EVV formats.

Can Giv integrate with pharmacies and medication tracking?

Yes. Giv includes an integrated eMAR that connects directly with pharmacy data. This allows agencies to manage medication lists, track administration in real time, and reduce transcription errors. All medication records are stored securely within the individual’s EHR.

Does Giv support outcome-based or value-based care?

Yes. Giv helps agencies measure outcomes across individuals and programs by tracking goal progress, service utilization, and quality indicators. These metrics support value-based contracts and performance-based reimbursement models now emerging in Medicaid and HCBS.

How secure is Giv?

Giv is fully HIPAA-compliant and uses encrypted cloud storage, role-based permissions, and audit trails. Access is limited by user role to protect individual data and maintain confidentiality across every workflow.

Is Giv available in my state?

Giv supports IDD agencies across all 50 states. Each implementation is configured to match your state’s Medicaid and waiver requirements, from EVV formats to billing codes and documentation rules. Giv’s team ensures state-level compliance from setup to launch.

How does Giv help agencies scale or grow?

Giv replaces multiple disconnected systems with one platform that grows with your agency. From onboarding new programs to merging multiple service lines, Giv simplifies reporting, unifies data, and creates a foundation for sustainable growth and expansion.

What kind of support does Giv provide?

Giv’s support team includes former providers and Medicaid specialists who understand IDD operations. Agencies receive hands-on onboarding, role-specific training, and dedicated support to ensure every user feels confident in the platform.

How can I see Giv in action?

You can explore Giv in an interactive sandbox where you can test out the same tools agencies use every day, from scheduling and documentation to billing and reporting. Demos go deeper, with a walkthrough of your state’s compliance workflows, billing automation, and advanced reporting tools tailored to your programs. Schedule a live demo with our team here.

What services does Giv support?

Giv supports a full range of programs across the intellectual and developmental disabilities (IDD) and behavioral health fields. That includes Home and Community-Based Services (HCBS), group homes, supported living, day and employment programs, respite care, behavioral health, mental health, and skilled nursing. Each service type can be configured with its own forms, workflows, and billing rules, so agencies can manage all programs in one platform while staying compliant with state and Medicaid requirements.